Terms & Conditions

We are LollaWe operate the website at lolla.com (the " Site").

ORDERING PRODUCTS FROM THE SITE

When you place an order via the Site for a product, we will send you an order confirmation email listing each product you have requested to buy and an estimated delivery or collection date for those items. Our order confirmation email is not acceptance of your order by us.

Once payment has been made for the products you have ordered, we will instruct CSSL to arrange for the products to be delivered to you or made ready for collection (depending on which option you select when placing your order) and to send you a despatch/ready for collection email. This email confirms that your order has been accepted by us and that a contract is formed.

Where products are despatched/made ready for collection separately, our acceptance of your offer in respect of each product takes place when we despatch such product/make such product available for collection.

We reserve the right not to accept your order. This may occur where we are unable to obtain authorisation for payment, shipping restrictions apply to a particular item, or the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

PRICE AND PAYMENT

The price of any products will be as quoted on our Site from time to time, except in cases of obvious error. These prices are shown in EUR and include EUR VAT (if applicable) but exclude delivery costs, which will be added to the total amount due.

All prices and offers remain valid as advertised from time to time. The EUR price of a product displayed on the Site at the time of order is accepted and will be honoured, except in cases of obvious error or if there is legal reason why we cannot honour the order at that price.

Import duty or tax costs may be invoiced to you directly from an import broker appointed by CSSL, your local courier company, your national Government or any local Government or controlling body that has the power to raise such duties or taxes in accordance with the law in your country. We have no control over how much tax or duty any such body may charge and we recommend that you contact your local customs authority to determine a landed cost price prior to completing your purchase.

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further reduced.

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

We accept payment via the payment methods shown in our Payment Section

By placing an order on the Site, you confirm that the payment details provided by you are valid and that, if you are using a credit/debit card, it belongs to you or you have been specifically authorised by the owner of the credit/debit card to use it. You confirm that when your order is accepted and processed by us, payment will be made in full.

AVAILABILITY OF PRODUCTS

We will always try to fulfil orders, but our only responsibility to you where a product is no longer available, or if we are unable to supply a particular product for whatever reason, is to make sure we do not charge you for the product.

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

With our prior written permission, it may be possible for you to hold an order for later purchase. If we give that permission we will do our best to prevent that item being sold to another customer but we cannot guarantee it. In all cases, holding orders will be subject to a limited amount of time.

We do not accept advance payment for out of stock items but you may choose to use a feature of the Site (if it is available for the product in question) to register your email address with us for notification of arrival of the selected merchandise not held in stock.

If you have registered your email address for notification of the arrival of a specific product shown on our Site, we will attempt to notify you by email within 24 hours of the product becoming available on the Site. On occasion certain products that are in particularly high demand may sell out during this period. The notification to you of the returning stock does not imply that the product is being held for you.

We will store a record of your transactions for a minimum of one year subject to any unforeseen event. You may view your purchases in your account up to, and usually beyond, this time. If you do not wish us to store a record of your purchases in your account please contact us to discuss.

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